Name not showing up on caller ID

Hello @user_f79143! I hate to hear that your caller ID hasn't been working properly and you've had this trouble getting it resolved. Could you please send our team a direct message with your full name and full address? We'll be happy to look into this for you.

• Click "Sign In" if necessary

 

• Click the "Direct Messaging" icon or https://comca.st/3RD3es9

 

• Click the "New message" (pencil and paper) icon

 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

• - An "Xfinity Support" graphic replaces the "To:" line

 

• Type your message in the text area near the bottom of the window

 

• Press Enter to send it