I

Visitor

 • 

1 Message

Sun, Nov 28, 2021 11:14 PM

Mobile App

I can’t get into my mobile app. It asks me to choose an account but there isn’t any options. It only says continue

XfinityEthan

Official Employee

 • 

669 Messages

2 m ago

Hi, @IsaacLucero69. Can you specify what app or if it does this for all apps? If you still have issues, please direct message your name, address, and username. 

 

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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