bwoeb's profile

New Poster

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4 Messages

Mon, Dec 7, 2020 9:00 AM

MMS Messages not sending or receiving on Group Texts

Yesterday I bought a Sumsung s20 Ultra from my Xfinity store and switched to Xfinity from Verizon.  All of my SMS messages are sending and receiving just fine.  I am having problems with my new phone sending and receiving MMS messages on group texts.  They aren't sending and I am not receiving any.  I am using the default texting app that came with the S20 Ultra and I have also tried Google messaging.  Both have the same problems.  I can send a picture with text with MMS to a single person, but I can't send a picture with text or just text to mutliple people.  So MMS sort of works but only when sending to one person.  But when I try to send ANYTHING to more than one person or receive a message from more than one person it doen't work.  The only workaround I have found is turing on airplane mode, turning wifi back on, then turning wifi calling on.  Then everything goes through without problem.  This CAN"T be the solution to get group texts.  Anyone know of a better solution?  Yes, I have updated my phone, re-started it, cleared cache etc.  

 

Thanks,

Brad

Responses

DaveO3

Problem Solver

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306 Messages

7 m ago

XM's size limit for MMS is a meager 600kb versus Verizon's limit of 1,200kb. You have already figured out that the size limit isn't always enforced when you use WiFi Calling instead of connecting through a cell tower. 

The only workaround is to use a chat (advanced messaging) app such as Samsung Messages, Google Messages or Verizon Messages+, but these only work between users who are signed into or have enabled these Apps. 

New Poster

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4 Messages

7 m ago

@DaveO3  Thanks for the reply.  So are you saying that when I text "hi" to 2 people that the message is over the Xfinity size limit of 600 kb?  I can't even text hi to 2 people at once. 

Brad 

DaveO3

Problem Solver

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306 Messages

7 m ago

Let's look at possible issues:

1.) When you sent Hi to two people were you sending as SMS or MMS? If you had group text enabled, or when you added a picture or emoji, it would send it as an MMS, if not you would actually be sending two separate SMS. 
2.) SMS is very simple, is unlimited, is free/included, and does not require that you have cellular data turned on. MMS is more complicated, requires cellular data be enabled, gets charged as data, AND once it gets messed up because of size limits or something else they can clog up and not work for days at a time. UGLY. Not good news. 

New Poster

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4 Messages

7 m ago

@DaveO3 Yes, group chat is enabled.  I create a new conversation, add two people at the top.  When I type "hi" it says MMS blow the send arrow.  I hit send and it spins forever until it decides to stop.  I am trying to figure out why my brand new Samsung S20 Ultra cannot send these simple MMS messages.  Seems weird that it doesn't send.  I have read a lot of forums online where people have had the same problem as me, but in March, April of this year.  I have updated all apps and the actual phone.  But nothing seems to be working.  I apprecaite any help and advise.  The weird thing is I can send MMS messages to 1 person, just not a group.

Thanks,

Brad

New Poster

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4 Messages

7 m ago

Last night I went to the Xfinity store and they tried for 2 hours to fix my problem.  They were with Samsung support for a while.  They started my phone in safe mode and the MMS messaging worked for around an hour, then stopped again.  This is a big problem I have.  It works for some unknown reason for an hour then stops for 5-6 hours.  I don't change any settings inbetween it working and it stopping.  I can do the work around (wifi calling, airplane mode, wifi on) and get messages right away.  Also the weird thing is when someone sends me an MMS group message I get a notification at the top of my phone with the person's name AND THEIR REPLY, but that disappears after a second.  When I go to my texting app it wants me to click the download and it just spins.  I have used the default texting app, Google Messaging, and Message+ all with the same results.  Anyone have an idea?  I have turned my phone on and off many times, reset network connections, and done just about everything I've seen online.  I am starting to think the S20 Ultra just can't do MMS all the time and it is Samsung's fault.

DaveO3

Problem Solver

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306 Messages

6 m ago

I think that the problem is with the Samsung Message software and may also relate to the settings on your S20. Remember, SMS and MMS rely on your carrier's servers, whereas Samsung, Google, and other advanced messaging (aka Chat, or RCS in the Android world) rely on Samsung, Google, and other non-carrier servers. MMS is not chat, but it does allow group texts and pictures between almost all carriers and devices subject to various size limits. 

Do you have Chat enabled in your message settings? If so, turn it off and see if you have better luck. 

Also, if you ever enabled Chat on any other platform such as Google Messages,  Verizon Messages+, or Apple iMessage you need to remove your phone number from them as anyone logged into any of them will have trouble texting you. 

New Poster

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2 Messages

6 m ago

I have a similar problem on my iPhone 11 Pro. I can receive messages from groups, but not send them. The message hangs and then I get an error that says "message failed to send." It is really aggravating, and I've never been able to find a solution. This is the same whether on messages for the phone or mac, whether I start conversations from my phone number or email address (an option in Messages). The group MMS contains a mix of iPhones and Androids. I can text them individually, but not in the group.

New Poster

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2 Messages

5 m ago

The issue is with Xfinity mobile. If you look at previous forums, this has been an issue that they have had for some time and failed to fix to date. As soon as my devices are paid off, I'm switching services. It's not an Android or Apple issue because users have experienced it across all phones. I have consulted in-store and via chat and no one has an answer. I have one...Verizon

New Poster

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1 Message

5 m ago

Well described, I have the same issue as of Jan19 2021.

I can't believe they can claim to be a mobile service provider when they don't support MMS group text messages.

 

 

New Poster

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2 Messages

5 m ago

I have this issue as of today 2/5/21. They keep telling me mobile data has to be turned on and it doesn't work regardless. I never use the data because I'm trying to save money. I saw a support page on changing the access point name for mms capability.. and when I followed the instructions I hit a brick wall the option to add an access point is grayed out and won't allow me to do it. So now I have to go into a store and have them try and explain it to me. I wish there was a way I could keep data on just for mms. But who knows if that would even work. I have been pulling my hair out since Dec 26

New Poster

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1 Message

4 m ago

Give this a try: For the Android receipients, make sure their phone numbers start with +1 (xxx) xxx-xxxx

 

 

 

New Poster

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2 Messages

3 m ago

i found a simple solution. There is a toggle to turn on/off the ability to send MMS when mobile data is turned off. I was on a Motorola moto g

Visitor

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3 Messages

2 m ago

Same issue here. Xfinity is trash. Their customer service for mobile is somehow even worse than their cable/internet customer service. Can’t wait until my phone is paid off so I can go back to Verizon. I don’t care if Verizon is double the price. I just want a phone that works!  What a scam!

Visitor

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3 Messages

I’ve had this issue for over a year. I’ve called customer service probably 3-4 times each month. Spent countless hours on the phone with customer service trying to solve the issue. All they do is run through their checklist….toggle airplane mode, toggle mms, toggle iMessages, restart phone, reset network settings, etc. same damn thing every time I call. No independent thinking from anyone on their team. Just a bunch of drones reciting their checklist. 

Official Employee

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9 Messages

Hello Stephen. Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Communities Forum. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://comca.st/3b8kl1B

 

You can contact our Xfinity Mobile support center via any of the following methods:

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat: https://comca.st/3o3uXEi

Thank you for participating in our community.

Visitor

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3 Messages

Exceptional team of mobile experts?  Bwhahaha. I thought this was a phone/internet company, not a comedy company. There is nothing exceptional about the team when I have to call multiple times per month for the last year and nobody has been able to solve the problem. In fact, read this forum. It’s filled with people experiencing the same issue FOR YEARS. You want me to call that number so they can run through the same checklist all your other worthless “exceptional mobile experts” recite each time? What a joke. Counting down the days until my phone is paid off so I can go back to Verizon…

(edited)

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