Thu, Jun 16, 2022 12:32 AM
I am unable to send gifs or pictures from my phone. the message I received is... message not sent. invalid destination address... I have reset my phone network twice and it still happens
Hello @koeka I am sorry to hear that you are having issues sending pics and gifs on your mobile device. Do you get the same message when sending to any destination or is it just a single instance?
I am having the same exact issue. Just signed up with Xfinity mobile received new phone yesterday. Cannot send any type of attachment or gif I get Message not sent invalid destination address. Tried sending to multiple recipients since last night. Reset network settings and factory reset phone nothing has worked
So sorry to hear about this! It definitely sounds frustrating. I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Or, I suggest that you stop by a local Xfinity store. Thank you.
You may contact our Xfinity Mobile support center via any of the following methods:• SMS Text Message: 1 (888) 936-4968• Phone: 1 (888) 936-4968• Chat: https://comca.st/3u1ikOi