Thursday, June 16th, 2022 12:32 AM
I am unable to send gifs or pictures from my phone. the message I received is... message not sent. invalid destination address... I have reset my phone network twice and it still happens
3 months ago
8 months ago
Hello @koeka I am sorry to hear that you are having issues sending pics and gifs on your mobile device. Do you get the same message when sending to any destination or is it just a single instance?
I am having the same exact issue. Just signed up with Xfinity mobile received new phone yesterday. Cannot send any type of attachment or gif I get Message not sent invalid destination address. Tried sending to multiple recipients since last night. Reset network settings and factory reset phone nothing has worked
So sorry to hear about this! It definitely sounds frustrating. I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Or, I suggest that you stop by a local Xfinity store. Thank you.
You may contact our Xfinity Mobile support center via any of the following methods:• SMS Text Message: 1 (888) 936-4968• Phone: 1 (888) 936-4968• Chat: https://comca.st/3u1ikOi
7 months ago
Was there a fix for this? I'm on the phone now with customer support and they said they've never seen this before
@user_b955f9 They basically told me there was nothing they could do 🤣so I switched back to Verizon and everything is working perfectly.
After 6 plus hours of multiple calls to tech support.
6 months ago
This is frustrating. Why haven't they figured this out yet with all these similar complaints? I switched from Verizon to Xfinity and brought my own paid-off Note 9. Trying to use the Samsung messaging app for group texts gives me the "Invalid destination address" error. Same if I send a gif or picture. I CAN at least send a text message to a SINGLE person via the Samsung messaging app. I had to have someone in my group setup a new group and I'm using the Verizon messaging+ app to text with the group now, that's the only way I can do group texts.
OMG! So glad to find this post -- I have been working with Xfinity "uber advanced" support for two weeks now. Still no resolution. After switching to Xfinity, I too lost the ability to text MMS, with the same error: "Message not sent: invalid destination address". Xfinity support so far seems to be completely blindsided by this.
@XfinityRobertA @XfinityMarcella I'm told this issue has been escalated to the "highest" engineering team. They have been "working on it" for over a week. This is REALLY harshing my mellow -- HALLLLLP
@user_79e2cf I switched back to Verizon within a week of trying out Xfinity. Their technical support is not designed for mobile troubleshooting, it was ridiculous hearing some of their basic suggestions and just how lost they are on any "advanced" problems like we had. I was going to try and deal with it with work-arounds but the last straw was when I couldn't get my security code texts from banks and other sites that are still using the archaic SMS-only option for security codes to login.
@user_79e2cf I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Our experts can be reached 24/7.
Same issue here... So frustrating. Plan to burn a few hrs tomorrow with support and then switch back to Verizon if it isn't resolved
We ask that you please reach out to our Xfinity Mobile Team. Our Xfinity Mobile experts can be reached 24/7.
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