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koeka
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Thursday, June 16th, 2022 12:32 AM

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message not sent invalid destination address

I am unable to send gifs or pictures from my phone. the message I received is... message not sent. invalid destination address... I have reset my phone network twice and it still happens

Question

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Updated 

1 year ago

1.3K

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CCRobert

Official Employee

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455 Messages

1 year ago

Hello @koeka I am sorry to hear that you are having issues sending pics and gifs on your mobile device. Do you get the same message when sending to any destination or is it just a single instance?

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user_9990ae

Visitor

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3 Messages

1 year ago

I am having the same exact issue. Just signed up with Xfinity mobile received new phone yesterday. Cannot send any type of attachment or gif I get Message not sent invalid destination address. Tried sending to multiple recipients since last night. Reset network settings and factory reset phone nothing has worked

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CCMarcella

Problem Solver

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352 Messages

So sorry to hear about this! It definitely sounds frustrating. I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Or, I suggest that you stop by a local Xfinity store. Thank you.

You may contact our Xfinity Mobile support center via any of the following methods:• SMS Text Message: 1 (888) 936-4968• Phone: 1 (888) 936-4968• Chat: https://comca.st/3u1ikOi

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_b955f9

Visitor

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1 Message

1 year ago

Was there a fix for this? I'm on the phone now with customer support and they said they've never seen this before

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user_9990ae

Visitor

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3 Messages

@user_b955f9​ They basically told me there was nothing they could do 🤣so I switched back to Verizon and everything is working perfectly. 

1 year ago

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user_9990ae

Visitor

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3 Messages

After 6 plus hours of multiple calls to tech support. 

1 year ago

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user_2c88cf

Visitor

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2 Messages

1 year ago

This is frustrating. Why haven't they figured this out yet with all these similar complaints?   I switched from Verizon to Xfinity and brought my own paid-off Note 9. Trying to use the Samsung messaging app for group texts gives me the "Invalid destination address" error. Same if I send a gif or picture. I CAN at least send a text message to a SINGLE person via the Samsung messaging app. I had to have someone in my group setup a new group and I'm using the Verizon messaging+ app to text with the group now, that's the only way I can do group texts.

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user_79e2cf

Visitor

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2 Messages

1 year ago

OMG!  So glad to find this post -- I have been working with Xfinity "uber advanced" support for two weeks now.  Still no resolution.  After switching to Xfinity, I too lost the ability to text MMS, with the same error: "Message not sent:  invalid destination address".  Xfinity support so far seems to be completely blindsided by this.

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user_79e2cf

Visitor

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2 Messages

@XfinityRobertA @XfinityMarcella I'm told this issue has been escalated to the "highest" engineering team.  They have been "working on it" for over a week.  This is REALLY harshing my mellow -- HALLLLLP

1 year ago

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user_2c88cf

Visitor

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2 Messages

@user_79e2cf​ I switched back to Verizon within a week of trying out Xfinity. Their technical support is not designed for mobile troubleshooting, it was ridiculous hearing some of their basic suggestions and just how lost they are on any "advanced" problems like we had.  I was going to try and deal with it with work-arounds but the last straw was when I couldn't get my security code texts from banks and other sites that are still using the archaic SMS-only option for security codes to login.

(edited)

1 year ago

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CCJennifer

Problem Solver

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743 Messages

@user_79e2cf I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Our experts can be reached 24/7. 

I no longer work for Comcast.

1 year ago

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user_cb9aa9

Visitor

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1 Message

Same issue here... So frustrating.  Plan to burn a few hrs tomorrow with support and then switch back to Verizon if it isn't resolved

1 year ago

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CCOtto

Problem Solver

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497 Messages

Hi, @user_cb9aa9 

We ask that you please reach out to our Xfinity Mobile Team. Our Xfinity Mobile experts can be reached 24/7. 

(edited)

I no longer work for Comcast.

1 year ago

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