mleeper's profile

Frequent Visitor

 • 

9 Messages

Friday, November 11th, 2022 10:45 PM

LTE Network Extender

I'm looking for info on getting a LTE network extender that can be authorized for XM use on the VZW network.  When I was a VZW customer I could use their extender to provide a strong signal in my home but it requires the phones have a VZM phone number for them to register to the device. The XM phones will not register even though they ride on the same LTE network.  

Does Xfinity offer and LTE extender that I can purchase?  Can Xfinity register an LTE extender acquired from VZW?

I understand the options with wifi calling but that does not solve all my needs.  ie - you can not receive two factor authorization texts via wifi calling.

Official Employee

 • 

529 Messages

3 months ago

Hey @mleeper, thank you for reaching out to Xfinity Support on our Forums. For security reasons, we are limited on what we can help with for Xfinity Mobile. Our Xfinity mobile team would love to help though and you can reach them at the below methods.

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: here

(edited)

mleeper

Frequent Visitor

 • 

9 Messages

@XfinityNicolas​ ok - I guess I will give them a call but I'm not excited about having to deal with all the "just use wifi calling" answers.

Note - the link for online chat in your post gives me a 404 error when clicked.

Official Employee

 • 

529 Messages

@mleeper Thanks for taking the time to contact them. I'm sure they'll know if we have LTE extenders or not. Thank you as well for letting me know about the link, I edited it so it should be working now. I'll also leave your post open in case others in the community have run into coverage issues and have a solution besides WiFi calling.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

@mleeper​ Did you have any luck with support? I’m having exactly the same issues and the WIFI calling isn’t an option for the same reasons. I live in a Verizon network dead zone and when I was with VZW they provided customers in the neighborhood with a free extender which worked great. I have gone through the run-around with XM support a few times already just trying to get them to help register an extender with VZW and got nowhere so I figured I’d ask how you made out before I switch back to VZW. 

(edited)

forum icon

New to the Community?

Start Here