Jojogoblue2020's profile

Frequent Visitor

 • 

6 Messages

Tue, Dec 31, 2019 9:00 AM

Internal credit check vs external? Please help!!!!!!!!!!!!

What is the difference between a internal and external credit check when signing up for Xfinity mobile ? Xfinity doesn’t use your fico score initially ? Thank you for any information. I signed up and it gave me down payments for phones.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

XfinityKenF

Official Employee

 • 

8K Messages

2 y ago

Thanks for posting about the credit check for XFINITY Mobile. 

 

All new and existing Xfinity customers will undergo an internal liability check (ILC) when requesting new Xfinity Mobile services.

  • A customer’s ILC score is used to determine if a customer can sign up for Xfinity Mobile without an external credit check (ECC); otherwise, an ECC is required.
  • If a customer does not qualify for the lines of service that they requested based on the ILC, an external credit check (ECC) is required to proceed with the order.

Let me know if you have additional questions! 

 

Ken

Frequent Visitor

 • 

6 Messages

2 y ago


What is the difference between a internal and external credit check when signing up for Xfinity mobile ? Xfinity doesn’t use your fico score initially ? Thank you for any information. I signed up and it gave me down payments for phones? So did I pass the internal check? What’s the difference?
snow7551

Contributor

 • 

326 Messages

2 y ago


@Jojogoblue2020 wrote:

What is the difference between a internal and external credit check when signing up for Xfinity mobile ? Xfinity doesn’t use your fico score initially ? Thank you for any information. I signed up and it gave me down payments for phones? So did I pass the internal check? What’s the difference?

 

 

 so if you  able   for  a down payment   and you passe    then  yes  you  can buy  the phones  you  want   

snow7551

Contributor

 • 

326 Messages

2 y ago


@Jojogoblue2020 wrote:

What is the difference between a internal and external credit check when signing up for Xfinity mobile ? Xfinity doesn’t use your fico score initially ? Thank you for any information. I signed up and it gave me down payments for phones? So did I pass the internal check? What’s the difference?

 

 

hi 

 

 

please  do not make  new  topics of the same ?   you all ready had  a topic  about this  a few  topics  down 

 

https://forums.xfinity.com/t5/Xfinity-Mobile/Internal-credit-check-vs-external-Please-help/td-p/3294736

 

 

  

Frequent Visitor

 • 

6 Messages

2 y ago

Lol thanks for the help. Now go moderate somewhere else.

Frequent Visitor

 • 

6 Messages

2 y ago

I want to know if my credit was pulled or it was a internal check? Does the ILC ask for SS number as well? Thank you.
XfinityKenF

Official Employee

 • 

8K Messages

2 y ago

If an external credit check is required to establish service, you are prompted that a credit check (hard inquiry) is needed to continue. 

 

If you have had XFINITY internet services for 12 months or less, you will be subject to the external credit check. 

 

If you provided your social security number and date of birth, an external credit check was most likely done--you can confirm that with the credit bureau. 

 

Ken

Frequent Visitor

 • 

6 Messages

2 y ago

So was I given a ILC or external credit check? I did enter my SS information and down payments came back? So I’m assuming it was a internal check?
XfinityKenF

Official Employee

 • 

8K Messages

2 y ago

Hey there! Thanks for posting. You have to post publicly first before you're able to send a private message as per our forum guidelines. I see you have been able to do so now, so I'll work on your credit pull request for ya. 

 

Ken

Frequent Visitor

 • 

6 Messages

2 y ago

Anyway you can pull my account and see what it says? What phones I’m eligible for etc. see if the credit check went through or LLC ? Thanks
XfinityKenF

Official Employee

 • 

8K Messages

2 y ago

Wish I could. At this time, you'll need to reach out to XFINITY Mobile support for account-specific info. 

 

Ken

New to the Community?

Start Here