How do I transfer a line between Xfinity Mobile accounts? (Answered)

You can transfer an active line to a new or existing Xfinity Mobile account if both Xfinity Mobile accounts meet certain requirements.

Requirements to transfer a line between Xfinity Mobile accounts

You can move an active line, including its device and phone number, from one Xfinity Mobile account to another when the following requirements are met:

Xfinity Mobile accounts

• Both accounts must have a valid payment method on file.
• Both accounts must be on the same pricing plan.
• Neither account can have a past-due balance.
• Neither account can be involved in any fraudulent activity or acceptable use policy violations.
• Must be eligible to add a new line on the Xfinity Mobile account the line is being transferred to.
• Must be eligible to add a device payment plan (DPP) and have the required DPP dollar amount available on the Xfinity Mobile account the line is being transferred to (if you are transferring a device with an existing DPP).
  
  • For more details, go to how many DPPs you can get with Xfinity Mobile.

Xfinity Mobile line

• Must not have any pending orders (i.e., a device pre-order or backorder).
• Must be active for at least two full billing cycles and at least the first invoice must be paid.

Note: You can now transfer a smartwatch with your active line.

Device

• Must not be eligible for a return or exchange.
  
  • For our return policy, go to how to return or exchange your device and accessories.
• Must not be reported lost or stolen.
• Must be paired to the SIM of the line being transferred.
  
  • If you have paired your SIM and the original device is still showing on your account, simply log in to your account and visit the Devices page to set up your phone on that line.
    • For steps, go to how to bring your own device (BYOD) to Xfinity Mobile.
    • If you cannot complete this process, please contact us.

Other Xfinity services

• Must have an active Xfinity Internet account or be eligible to add a line to your Xfinity Mobile only account.
  
  • For details, go to What happens if I move to a new address or cancel my Xfinity Internet, Xfinity Voice, or Xfinity TV services?

Start the transfer process

To get started, chat with us, call 1-888-936-4968, or visit an Xfinity Retail Store when both account holders or a Primary user or Manager from both accounts are available.

During the transfer process, we will send a notification with the line transfer PIN to the Xfinity Mobile account that currently holds the line being transferred.