Regular Visitor
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17 Messages
have to sign in twice?
For a little over a month now I have to enter my password twice to sign in. I called and they said to clear cache/ restart/ all that good stuff. I already have and it still the same. Anyone else have this happening? So weird
CCAaron1
Problem Solver
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954 Messages
1 year ago
Hello and thanks for taking the time to reach out, @paolini. I am sorry you are having issues. It has been a couple of days. Are you still having issues or were you able to get this resolved? Also, is this specific to your Xfinity Mobile?
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user_34b6d3
Visitor
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1 Message
1 year ago
I have the same problem. When logging in on my computer, I have to enter my user name, password, and Xfinity code TWICE. The code I use the second time is different because when I am prompted to log in for the 2nd time, it sends another (different) code to my phone.
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user_74162b
Visitor
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1 Message
1 year ago
I have the same problem. When logging in on my computer, I have to enter my user name, password, and Xfinity code TWICE. The code I use the second time is different because when I am prompted to log in for the 2nd time, it sends another (different) code to my phone. Me too!!! Very annoying!!!!! What's up Comcast??
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user_787014
Visitor
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2 Messages
1 year ago
same problem here !!!
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user_40c0e5
Visitor
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1 Message
1 year ago
Same here for desktop browser login. I have to login twice. Also the customer.xfinity.com is slow. Please fix and optimize. It's unbelievable that an internet provider company's website is so sluggish.
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sraym5
Visitor
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13 Messages
1 year ago
Just a quick question for those of you having the sign in issues, when you sign in the first time are you checking the “Keep Me Signed In” box on the page that asks you for your password? Also, make sure that your browser isn’t set to automatically clear cookies or cached web data. Those can each contribute to the issue you are having. I am not saying it is guaranteed, but some things you can do on your end that don’t require all the resetting of credentials or dropping 2FA.
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user_d1e576
Visitor
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1 Message
1 year ago
I use Roku. Netflix works. Prime works. Xfinity does not work. I have to resign every time. Why?
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Huh-Umm
New Poster
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3 Messages
1 year ago
I have the same problem. I have to sign into my Comcast account twice to get to my email. Both times it is required to enter email/phone and password.
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Huh-Umm
New Poster
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3 Messages
1 year ago
I too have to sign in twice to get to my email since the end of 10/2022.
Both times I have to enter my email and then password.
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user_7cc4ea
Visitor
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1 Message
1 year ago
I have the same problem. Just tried calling and wasted 15 minutes getting the run around. This is not safe. Many password scrapers do the same thing - harvesting your credentials during the 'extra' time. So I have been hesitant. This needs to be fixed. Someone with tech skills needs to set up a test user so they can see what we are seeing. Thanks in advance.
Also: it only occurs on my main login, where I use Chrome to access web email. It does not make me login twice for a separate comcast email account, although I use Firefox for that one (in case that matters)
(edited)
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user_6a2460
Visitor
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1 Message
1 year ago
Sounds like it is time to find another provider folks!!!!
I have been reading here and apparently comcast will not help
Disgusting
I have tried the phone thing too, I do not have time to do someone elses job for them
Best Wishes Everyone!
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user_c39311
Visitor
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5 Messages
1 year ago
I am now experiencing the same problem, where required to sign in twice. Started a week ago. Has anyone been provided a solution to this problem?
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user_c39311
Visitor
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5 Messages
1 year ago
I am also experiencing this problem of having to sign on twice. Has anyone been provided a solution?
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user_f762fe
Visitor
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1 Message
1 year ago
I’ve got the same problem since the updated the new and improved home page!!!
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MFD10
Visitor
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2 Messages
1 year ago
Having the same problem. Also tried everything described in the forum. Clear cache, then don't clear cache. Xfinity has no answers to the problem, but they will put in endless effort to sell you more of their products that most likely are also inferior.
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