FAQs about Xfinity Mobile device credits (Answered)

***Updated 6/1/2026***

Xfinity Mobile device credits lower your monthly device payments. Here's everything you need to know to save on your next device.

Which devices qualify for device credits?

Devices become eligible for promotions at different times. When you're ready to buy a new device, you can see which devices qualify for credits by going to the Shop page.

How do I qualify for device credits?

If Xfinity Mobile offers device credits when you buy your device, you must:

• Buy a qualifying Xfinity Mobile device.
• Activate a new line within the time mentioned in the disclaimer.
• Transfer your phone number from your current service provider for some offers.
• Pay for your device over 24 months.

What if I want a new phone number?

Depending on the terms of the offer, you may have to transfer your phone number from another service provider to get the device credits. After that, you can change your Xfinity Mobile number by giving us a call.

What if I want to pay in full for my new device?

You must pay for your new device on a monthly device payment plan (DPP) to be eligible for device credits.

When will I start getting my device credits?

Depending on the offer, your device credits may start right away or within one to two bill cycles.

Where can I view my device credits?

After you activate your device, you can view your credits:

• Within the My Account section of xfinitymobile.com.
• On the app under Devices.
• On your bill under Services & Devices.

What happens if I make an additional payment on my device?

If any additional device payments are made to pay off the device, you no longer qualify for device credits. 

What happens if I upgrade my device?

Upgrading to a new device will stop the monthly credits being added on your current device.

What happens if I cancel my line?

If your line of service is canceled, voluntarily or involuntarily, the credits you're getting toward the device for that line will be lost.