Failed Identity Questions - Early Upgrade
I went to the Xfinity store a couple of times and attempted early upgrade about 5 times without success. Submitted my DL and SS and the system prompted identity questionnaire. Everytime I answered questions with correct answers where applicable and 'none of the above' where it was not relavant. The system failed every time and I am now cant make any changes to the account. I have excelled credit with no -ve accounts. I called all three credit bureau's and verified that my credit profile was not locked or had any illegal activity to which they responsed 'No'.
I dont understand why comcast is unable to process an early upgrade for an existing customer for 4 years with no delinquent payments. Their order management system [Edited: "Language"]. Very bad customer experience. I will be switching carrriers at the earliest.
2 months ago
Hello, please reach out directly to Xfinity Mobile team. The expert mobile team can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://comca.st/3CKnZdO. Scroll down to the bottom of the support page and click "Ask Xfinity". If you have any further questions or concerns, please don't hesitate to reach out.
2 months ago
I’m going through the same problem, you go to the store and they tell you to call customer service. Customer service says you can’t do early upgrade online and must go to the store, it’s a never ending cycle of stupidity!