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cmf-k's profile
cmf-k
1st Topic
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12 Messages

Thursday, September 16th, 2021 5:23 PM

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email not loading on iphone

I am getting a variety of error messages regarding imap and smtp - all settings are as directed to be

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Updated 

4 years ago

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XfinityGabriel

Official Employee

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2.4K Messages

4 years ago

Hi, there @cmf-k! Thanks for reaching out to XFINITY over our Forums page. I am sorry to learn about those error messages when trying to access your email. I rely on my emails for my small business so I understand the inconvenience that this can cause. We can help! Thank you for patiently waiting for a response. Would you mind confirming if you are using a 3rd party email client to access those emails or are you accessing the email from our website? If so, which one are you using?

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cmf-k

Visitor

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12 Messages

@XfinityGabriel I am simply trying to add my comcast mail account to my iphone. It was working fine . I changed my password - deleted the account and am trying to re-add it to the iphone  with no luck. I've added it successfully in the past, but not now. 

4 years ago

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CCEthan

Official Employee

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1.4K Messages

Can you make sure you have third-party access enabled? 

 

https://comca.st/2Z6cvlM

I no longer work for Comcast.

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4 years ago

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cmf-k

Visitor

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12 Messages

the box is checked and now getting a new error which reads  No pw provided for  comcast Please go to mail account settings and enter a pw

I went to mail account settings on my phone, entered pw - still getting error.

4 years ago

0

cmf-k

Visitor

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12 Messages

just changed my pw again and all is good.

4 years ago

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