cmf-k's profile

Visitor

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4 Messages

Thu, Sep 16, 2021 5:23 PM

email not loading on iphone

I am getting a variety of error messages regarding imap and smtp - all settings are as directed to be

Official Employee

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355 Messages

1 m ago

Hi, there @cmf-k! Thanks for reaching out to XFINITY over our Forums page. I am sorry to learn about those error messages when trying to access your email. I rely on my emails for my small business so I understand the inconvenience that this can cause. We can help! Thank you for patiently waiting for a response. Would you mind confirming if you are using a 3rd party email client to access those emails or are you accessing the email from our website? If so, which one are you using?

Visitor

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4 Messages

@XfinityGabriel I am simply trying to add my comcast mail account to my iphone. It was working fine . I changed my password - deleted the account and am trying to re-add it to the iphone  with no luck. I've added it successfully in the past, but not now. 

Official Employee

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367 Messages

Can you make sure you have third-party access enabled? 

 

https://comca.st/2Z6cvlM

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Visitor

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4 Messages

the box is checked and now getting a new error which reads  No pw provided for  comcast Please go to mail account settings and enter a pw

I went to mail account settings on my phone, entered pw - still getting error.

Visitor

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4 Messages

just changed my pw again and all is good.

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