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Visitor

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4 Messages

Wed, Jul 7, 2021 10:06 PM

[Edited: "Inflammatory"] customer Service

I am [Edited: "Inflammatory"] very bad and really very very bad customer service experience with Agent (edit: Removed for personal information)

Had xfinity mobile and comcast xfinity internet plan at the same address <xyz>.Having 3 lines (2 lines are of my own device and 3rd line is in promotion i.e. iPhone SE with 24months of contract).

Now I have changed address to new location <abc>.

At old Address XYZ I used to pay 30$ plus taxes for 3 lines with 3GB shared data.

Looks like they have a process NOT to transfer the promotion phone line to the new address. now they are asking to pay 25$ for services(As I have NOT had internet service at the old address) and need to pay 15$ per month with 1GB data minimum. i.e. 25$ + 15$ = 40$ plus taxes. 

Instead of paying 30$ per month, now I have to pay 70$ plus taxes per month.

I personally feel xfinity mobile is [Edited: "Inflammatory"] with the wired process they have in place. 

Responses

Official Employee

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205 Messages

3 m ago

Hello, @-Customer Thank you so much for taking the time to work with us here through our Forums! We are here to offer you our best support possible and care deeply about your experience with us. I appreciate your feedback and I am very sorry to hear you have had frustrations with setting up your new address with our service! Moving can be stressful as it is and a lot of expenses come with it. We are very grateful that you have chosen to take us with you and continue your valued business! We truly value having your loyalty but we also want you to have the most value possible for your service.

 

It is true that when you transfer your account, the same exact promotion may not transfer over. However, we can make sure you do have the most value for your services. For this, I would highly recommend you reach out to our Xfinity Mobile department as we don’t have access to the offers or Mobile support tools needed to give you accurate answers. Here are the details below: you can reach them by phone 1-888-936-4968 or through their website https://comca.st/3qkcoeX.

 

I would very much like to know that you have been able to contact them and resolve this concern. I will plan to follow up with you after the weekend to give you time to reach out to our mobile department. Please let me know if you have any questions at all and again, thank you for your valued feedback!

Official Employee

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148 Messages

3 m ago

Morning, wanted to reach out to see if you were able to get in contact with our mobile department? 

Visitor

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4 Messages

3 m ago

Hello,

Tried reaching your xfinity mobile customer support team, I keep hearing the same answer every time! 

I feel it's NOT worth trying to reach that team, when there is NO +ve progress.

Official Employee

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205 Messages

Thank you @-Customer (EDIT: Formatting) for getting back to us! we never want to leave you without a resolution or as much support as possible. I cannot speak to the offers that you were given as they may be the best offers available at this time. However, if you send me a private message, I can get you over to our Xfintiy Mobile team to look into this further.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
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Visitor

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4 Messages

2 m ago

Did ping as said… but there was no response!!

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