1 Message

Wed, May 11, 2022 3:42 PM

Credit card info on File Disappeared

Have been auto paying my mobile account for a few months with credit card on file.  Suddenly this month the card is no longer on file.  What happened?   Card is still valid, I did not remove it from account.

Official Employee


233 Messages

14 d ago

Hello @user_970a6a! Thank you for reaching out on our community forum. I realize how concerning it would be to see that your payment method is no longer on file. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Our experts can be reached via any of the following methods.



36 Messages

14 d ago

It happens. Why no explanation. Simply go into your xfinity mobile app. Remove your card and put it back in problem solved. 

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