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Visitor

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2 Messages

Sat, Nov 27, 2021 5:42 PM

Constantly dropped calls, intermittent or no audio for parties I call

After multiple network resets and a new Sim card installed by Xfinity store, the problems of dropped calls and intermittent audio on my new iPhone 12 Mini have never been resolved since recently starting my family plan with Xfinity. Countless hours have been spent trying to fix the problem at home, visiting the local Xfinity store, and trying to get through via text messaging (not via phone because it doesn't work). I've still got my old carrier on hold and will return if this doesn't get fixed soon.

Official Employee

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207 Messages

2 m ago

@paul_w1103 [Edited username to remove PII] This is not the experience we want for you and hate that it has not been resolved.

 

For assistance with your mobile services please contact our Xfinity Mobile support center through any of the following methods:
 
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/3cYj7pZ

(edited)

Visitor

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3 Messages

2 m ago

I have the same problem with new sim and tried reset multiple times and reach out technical support as well and issue is not resolved yet.I have unlimited plan but it seem a.m. getting 0 data internet.Worse experience with Xfinity mobile .

Visitor

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1 Message

2 m ago

Same issue, infact call gets dropped when speaking with xfinity customer representative and they are so rude that they even don't bother to contact back. Worst service provider 

Official Employee

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72 Messages

Hello, @user_b78744. Thanks for letting us know of your situation via our Community Forums page. I am so sorry to hear this has been your experience so far. Definitely not the way we would like you to feel. Did you try contacting us via one of the options mentioned above?

 

SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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5 Messages

2 m ago

I have been having the same issue for at least a couple of weeks. Usually only two signal bars and I noticed on my cell that I am only on 3G! I chatted with support for like an hour, network reset, re-inserted SIM card, etc., and finally got the response:

"...it must be because of A few carriers have reported issues with their service over the last past few weeks.
We recommend you to continue to use wifi calling until Xfinity is updated that the other carriers have fixed their services for further troubleshooting"

I realize that Xfinity Mobile has good rates, but 3G?? Seriously??! I live in a 5G area.

btw, Wifi Calling does not effect my signal strength in any way. Virtually every call I make drops right in the middle of conversation. I make business calls on my phone and it is an extremely embarrassing and unacceptable situation.

(edited)

Official Employee

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89 Messages

Hello, @wsjiii, thanks for letting us know that you have also been dropping calls. Now, because you have spoken with our Xfinity Mobile team and the issue was not resolved we are going to take a slightly different approach to this. Please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

Having the same issue here. Calls dropping after 2 seconds on the phone. What is going on? How is this happening to everyone???? It's extremely infuriating i have work calls to make and this is extremely unprofessional. I did not expect this when i made the switch to xfinity. VERY DISAPPOINTED.

Visitor

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1 Message

1 m ago

I'm having the same issues.

Official Employee

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315 Messages

If you are having any kind of issues with your services, feel free to reach out to us here in a DM using the same directions above. We are happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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