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Visitor

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2 Messages

Sat, Nov 27, 2021 5:42 PM

Closed

Constantly dropped calls, intermittent or no audio for parties I call

After multiple network resets and a new Sim card installed by Xfinity store, the problems of dropped calls and intermittent audio on my new iPhone 12 Mini have never been resolved since recently starting my family plan with Xfinity. Countless hours have been spent trying to fix the problem at home, visiting the local Xfinity store, and trying to get through via text messaging (not via phone because it doesn't work). I've still got my old carrier on hold and will return if this doesn't get fixed soon.

Official Employee

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344 Messages

8 m ago

@paul_w1103 [Edited username to remove PII] This is not the experience we want for you and hate that it has not been resolved.

 

For assistance with your mobile services please contact our Xfinity Mobile support center through any of the following methods:
 
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/3cYj7pZ

(edited)

Visitor

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3 Messages

8 m ago

I have the same problem with new sim and tried reset multiple times and reach out technical support as well and issue is not resolved yet.I have unlimited plan but it seem a.m. getting 0 data internet.Worse experience with Xfinity mobile .

Visitor

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1 Message

8 m ago

Same issue, infact call gets dropped when speaking with xfinity customer representative and they are so rude that they even don't bother to contact back. Worst service provider 

Official Employee

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307 Messages

Hello, @user_b78744. Thanks for letting us know of your situation via our Community Forums page. I am so sorry to hear this has been your experience so far. Definitely not the way we would like you to feel. Did you try contacting us via one of the options mentioned above?

 

SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Having this issue and it is extremely frustrating. I am a remote operator and this is such an unprofessional appearance. Dropping calls while taking a message and having to dial in 4 or more times to complete a message. Dropping calls while waiting for operator as well. Something needs to be done immediatley!!!

Official Employee

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408 Messages

Thank you for getting in touch with us here through our Forums page. When you are dropping calls, is this on a landline or is this on a mobile phone that this is happening? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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5 Messages

8 m ago

I have been having the same issue for at least a couple of weeks. Usually only two signal bars and I noticed on my cell that I am only on 3G! I chatted with support for like an hour, network reset, re-inserted SIM card, etc., and finally got the response:

"...it must be because of A few carriers have reported issues with their service over the last past few weeks.
We recommend you to continue to use wifi calling until Xfinity is updated that the other carriers have fixed their services for further troubleshooting"

I realize that Xfinity Mobile has good rates, but 3G?? Seriously??! I live in a 5G area.

btw, Wifi Calling does not effect my signal strength in any way. Virtually every call I make drops right in the middle of conversation. I make business calls on my phone and it is an extremely embarrassing and unacceptable situation.

(edited)

Official Employee

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255 Messages

Hello, @wsjiii, thanks for letting us know that you have also been dropping calls. Now, because you have spoken with our Xfinity Mobile team and the issue was not resolved we are going to take a slightly different approach to this. Please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

8 m ago

Having the same issue here. Calls dropping after 2 seconds on the phone. What is going on? How is this happening to everyone???? It's extremely infuriating i have work calls to make and this is extremely unprofessional. I did not expect this when i made the switch to xfinity. VERY DISAPPOINTED.

Visitor

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1 Message

8 m ago

I'm having the same issues.

Official Employee

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564 Messages

If you are having any kind of issues with your services, feel free to reach out to us here in a DM using the same directions above. We are happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

I am constantly getting one way audio. People will call me and I will hear them, they will not hear me.  I also always have issues with coverage. Go into my basement and I drop the calls.  When I first ordered the service a year ago  I left Verizon because of their rates.  Its a case you get what you pay for.  Even though I still have a year on the contract I will be cancelling.  the amount of money I am losing , the inability to work mobility due to poor coverage and speeds, always having to call people back in order to be able to talk to them.  The problem is they rely on WiFi calling. Being a high level IT I know the QoS is not working properly.  They want me to reboot my phone , take out my simm card and clean it and put it back in. Ridiculous.  This is just poor network design. 

Visitor

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1 Message

4 m ago


Switched to Xfinity Mobile. My daughter keeps losing calls. Don’t know what is going on. Was with Verizon for many years and never a problem. Regret making this change.

Official Employee

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584 Messages

Hello there @Debbie541!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in the best way that we can.  Here we highly value every single one of our customers and want to ensure they are having the best experience with our products and services.  Please feel free to shoot us a private message with your full name and complete service address so that we can discuss this further and get to work. 😉

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 m ago

Same issue, came in January, sims replaced, waster hours, call drops every day while on a call, speak to xfinity. over and over and no fix, waste of money, 25 dollar credit is basically a insult to injury. I can pay 150 plus with verizon for better service and i guess im going back.. worst service

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