U

Visitor

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1 Message

Fri, Jul 1, 2022 2:44 AM

Constant trouble out of xfinity

So I'm sleeping my phone is on Wi-Fi I keep it on Wi-Fi while I'm sleeping at home hooked up to Xfinity Wi-Fi I get a notification saying I just went over my mobile data by 0.01 gig there's no way in hell that that happened because I don't use mobile data it is always turned off on my phone

Official Employee

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382 Messages

2 m ago

Hello @user_d95762 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3R6IMzD where an Xfinity Mobile expert is available 24/7?

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