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pbr1912
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44 Messages

Friday, October 1st, 2021 7:56 PM

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Cannot Send Email to Phone as Text

I am trying to send an email to my phone as a text from Gmail. Am using recommended protocol using vtext. Cannot receive on phone. Tried sending from Comcast email-same problem. My cell phone carrier is Xfinity Mobile, which uses the Verizon network. I can send the email to my wife's cell phone (using vtext) and it DOES come through as a text, and she is also with Xfinity Mobile. So the problem must be with my phone. Any suggestions? Thanks.

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3 years ago

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XfinityJeniece

Official Employee

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2.4K Messages

3 years ago

Hey there, thanks for reaching out regarding your Xfinity Mobile concerns! I definitely understand wanting to ensure you can send an e-mail message through text message. Have you attempted to reach out to our Xfinity Mobile team for assistance through: 

 

They are the best resource to help with troubleshooting your Xfinity Mobile concerns! 

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pbr1912

Contributor

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44 Messages

3 years ago

I had tried the chat line earlier--no help. They told me to call Verizon, which was clearly wrong as I have not been a Verizon customer for over three years. I even tried calling them and it didn't work, as I knew it wouldn't. There has to be a simple solution. As I mentioned, my wife has the exact same phone (Samsung Galaxy S9 with Xfinity Mobile) and it comes through on hers with no problems. Also, there are no blocked messages on my phone. Any help appreciated. 

(edited)

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XfinityMartyR

Official Employee

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1.5K Messages

Hello, @pbr1912!

There are two ways to text an email to Xfinity mobile phones outside of sending a standard text message. Please try the following steps: 

 

[phone number]@vtext.com works for text only and does have a character limit is in place.

 

[phone number]@mypixmessages.com works for text, photos, etc.  Characters are not limited to 140.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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pbr1912

Contributor

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44 Messages

On both, I get the error Message could not be sent. Check your network and try again. Tried twice on each. If you are able to text an email in this manner, please let me know how. Gmail will not handle this format. Thanks.

3 years ago

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pbr1912

Contributor

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44 Messages

Same error message. Are you saying you can test an email to this address? If so, please tell me how this works. I think it has to be in the format like [Edited: "Personal Information"]. Gmail will not send to a format such as https://etc. As far as sending to my wife's phone, I am sending to her [Edited: "Personal Information"] and it comes through. I don't understand how you can send an email to an address like you have provided. What am I missing? Thanks!

(edited)

3 years ago

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XfinityMatt

Official Employee

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26 Messages

Are you able to try sending it through with this format to see if this works? number@mypixmessages.com  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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pbr1912

Contributor

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44 Messages

This one came through! Thanks! Will retest and advise. It is coming through as MMS, not SMS. Very odd that using number@vtext.com will not come through as SMS.

(edited)

3 years ago

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