Visitor
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1 Message
CANCELED ORDER OVER AND OVER AND OVER
I am fed up!!! I’m trying to get the Apple Watch Ultra for my wife bc we just had our 10th wedding anniversary and I can’t order it. We have been mobile customers for two years and this is mind boggling. I just got her iPhone 14 pro max in December and I didn’t have to do the license upload and it was accepted the third time and then canceled. I order again and same problem. Looks like we need to switch to Verizon since xfinity doesn’t want to make any money off current/existing customers! Fix it or we are gone
XfinityPeterH
Official Employee
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1.9K Messages
2 years ago
Congrats on your 10th wedding anniversary @user_f3e2e5 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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