Visitor
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1 Message
Billed for services I do not have
I have called and chatted 6 times concerning getting billed for services I did not receive . Each Time I am told that it will be resolved and I will get credited . However, I do not receive the credits and keep getting billed. How do i stop this with out calling my credit and stopping payment . The case number I received was 2302231005009 during a chat was .
user_14f769
Visitor
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3 Messages
2 years ago
It doesn't matter! They took my card off file, but still kept billing me. Now in collections for a debt I don't have!!
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XfinityPeterH
Official Employee
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1.9K Messages
2 years ago
Hi there @user_31e8a3 and thank you for your post. We are here and happy to make sure your account is correct. Please send us your full name and complete address in a Direct Message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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