Visitor
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2 Messages
Apple Watch not connecting
Hey @ComcastChrisL i just bought an Apple Watch SE today and I am having and issue pairing it with the cellular. I see it was an known issue about a year ago I’ve been on the phones all day with Xfinity mobile and nothing has been resolved. Do you think you can help me, I know it’s been a while since you’ve had that issue or even been on the forum. Please let me know.
Responses
XfinityAshley
Official Employee
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140 Messages
4 m ago
Hi u/Dadrea_Mclawrin I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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Jjb1838
New Poster
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4 Messages
4 m ago
Have you had any luck? I am in the same boat with my mom’s Apple Watch series 6, keeps getting to an Uh Oh screen. Multiple resets and pairing attempts. The guy at the xfinity store said it can take many tries, seems crazy.
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EL1314
Visitor
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1 Message
3 m ago
Yes I am curious to know if you’ve had any luck. I was actually connected to cellular on my Apple Watch 5 and some how got kicked off. After spending the last 3 days talking to Apple and xfinity I still was unable to connect. I ended up buying a new watch and it still won’t connect….this is beyond ridiculous.
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user_473623
Visitor
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1 Message
2 m ago
Hello. I've spent the last 5 days on the phone with many agents who obviously don't have a clue about activating watch cellular plans. I initially contacted XfinityMobile support with assistance with my wife's series 4 which had cellular service until she upgraded her iPhone and paired the watch with it. Now she's getting the message "Xfinity not in use" in the Apple Watch app under cellular. I need some help and it seems like you're the only person here that knows what they are doing. I also need help adding a cellular plan to my Apple Watch SE for the first time. I get the error Uh-Oh something went wrong. Hope you can help. Thanks.
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user_6831c1
Visitor
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2 Messages
9 d ago
Same issue with SE watch. Is there any simple resolution?
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Dadrea_Mcl
Visitor
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2 Messages
9 d ago
I had them disconnect the Watch line then reconnect it and the website pushed through
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