Visitor
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2 Messages
Another Visa Prepaid Card
I have been through the ringer on this one. I was issued a prepaid card when I switched, lost it before being able to use it and then spoke with someone to have it reissued. Here is the ticket number I was given: 053610643
As of now, I was told about a week ago that I would get a phone call within 24-48 hours to be given an update and be able to provide an address for where it is to be shipped because I do not live at the address the original one was shipped to. I also reached out again and was told that it was approved yesterday which is great. However, I have tried calling the 800-526-3268 number about a half a dozen times and I'm on hold for about 30 minutes before it hangs up.
I need a way to speak to someone to update the address the new card will be shipped to.
CCXavier
Official Employee
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695 Messages
3 years ago
Hello @user_am914, thank you for taking the time to reach out to us. I apologize as much as I would like to assist you, we do not handle mobile concerns. We have a specialized department that handles our Xfinity Mobile services. Allow me to provide you a direct number to our awesome Xfinity Mobile Team, please call or text 1-888-936-4968 or click on https://comca.st/3ty5Eir to reach a Xfinity Mobile specialist at your earliest convenience for further assistance. I hope you enjoy your XFINITY services and you have a wonderful day! Did you have any other questions or concerns that I can assist you with?
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user_am914
Visitor
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2 Messages
3 years ago
I have already spoken to Xfinity Mobile, they said to call the number I listed above which I have not been able to get through. No call backs from them either.
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