Regular Visitor
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6 Messages
After switching to Xfinity mobile, my phone goes straight to VM for incoming calls, unable to answer due to user busy msg etc
I started noticing shortly after I switched from Verizon to Xfinity, that my calls are going straight to voicemail… if I’m lucky enough to be staring at my phone the same time a call comes in, I was able to catch a screenshot that gave a user busy message under the number
pop up when an incoming call comes in, but I am unable to answer because as soon as I see the screen flash, jt disappears and does go straight to voicemail.
A majority of the time I don’t get a missed call, I just get complaints that it goes straight to voicemail as though I’ve blocked them.
I have gone to the Xfinity store, got many new SIM cards, did an astounding number of factory resets, alongside with network resets, did crazy key codes on my iPhone, went to the apple store, made sure my phone is not on do not disturb, airplane mode, the contacts are in my phone and not blocked, I have checked all of my settings- you name it, I’ve done it to get this fixed but to no avail.
upon looking at the different questions and forums, I am glad to see I am not the only one experiencing this because a lot of people were confused and did not believe me …. But this honestly seems to be an Xfinity issue!
did anybody experience this same issue AND get a resolution????
I will leave and switch to a different carrier if this doesn’t get fixed because this is impacting my professional life as it makes me look like I’m unavailable and slacking on the job!
In the event of an emergency with my kids, what if no one is able to get a hold of me????
As someone who works in emergency and disaster services, this is a HUGE liability on Xfinity’s part IMO……
Tkelly
Visitor
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1 Message
2 years ago
My wife and I both have the same issue. It seems to be a connection between our phones and watches. Sometimes resetting network settings works and sometimes it doesn’t.
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user_dac70d
Visitor
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1 Message
2 years ago
I have the same problem. Calls going direct to voicemail without the phone ringing. I have tried all of the solutions on the Apple forum without success. I think it is a Comcast problem. Has anybody had this problem with another phone carrier?
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user_0f9072
Visitor
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5 Messages
2 years ago
I’ve having the same issue for 7 months now. It’s either my line or my daughter's line. Hours and hours of being on the phone. They are clueless!!! I was on the phone yesterday for over three hours for my daughter’s line and today it my line and another 2 hours. Long story short it still isn’t fixed…. But they love to tell you “ Rest assure it will be fixed and it won’t happen again”. All lies!!!!!!
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KeenanSR
Contributor
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71 Messages
2 years ago
Are you folks locked into contracts? I get that the price may be right and in some markets, you can even get a discount on your TV/broadband bill but if the service doesn't operate as it should, why keep it?
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user_da43f6
Visitor
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5 Messages
2 years ago
Xfinity, help your customers. You aren’t helping us. We spend hours on the phone with your techs. It doesn’t solve the problem. You aren’t helping us. If you can’t fix the problem, just tell us and we can move on to another service.
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user_566b3b
Visitor
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1 Message
2 years ago
I have the same problem as well, phone calls coming in say Verizon customers not available even though I just switched to Xfinity. I am able to get text messages.
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user_14f7e5
Visitor
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1 Message
2 years ago
Myself and my husband have been dealing with this for over a year. We have talked to every level of support and then they blamed it on apple. My husband is a maintenance supervisor who is on call. He missed a service call tonight. If he ends up losing his job over this xfinity is going to have a lawsuit. Fix your network! We pay over $340 a month for 4 lines, 2 tablets, and 2 watches. It seems like when we got our watches this started. Maybe it is the watches being connected to the phone lines. Do all of your guys have watches?
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user_5358ce
Visitor
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1 Message
2 years ago
I have been to Xfinity almost 10 times (this doesn’t include any over the phone or online contact I have with them as well) trying to get this resolved within the last 6 months. I am so overly annoyed with everything. No one in any branches knows anything about the phones they will call someone higher up and ask me to keep resetting my phones with no luck of anything getting fixed. I had to get a new phone to see that was problem and it’s not but now I am stuck with a phone payment as I am unable to pay the phone off to switch companies. Has anyone gotten this to be actually fixed cause it’s not seeming like based on all these comments. Which I feel Xfinity would take this very seriously as this isn’t a 1 off issue and seems to be a bigger issue then Xfinity would like to admit and should be COMMUNICATING with their employees about these issues and if there is a fix. I plan to go back again this weekend and if the don’t fix it I will be making them buy me out of my phone so I can switch saving money doesn’t matter if the phone calls don’t work since ya know it’s a phone the calls are probably the most important thing for them to fix you would think.
PS I have told EVERYONE I know of these issues and its has made many people not switch to Xfinity so they are already losing out on money because of these issues.
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user_2796e5
Visitor
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4 Messages
2 years ago
Yep! ALL the same issues for the last TWO YEARS here! With mine and my husbands phone. We’ve changed devices. Endless calls with high tech support with Apple and xfinity both. Now they are telling us to change phone numbers. [Edited: "Language"] That ain’t gonna happen…. The last Apple support tech I spoke to said they know it’s an Xfinity Mobile issue. It has something to do with how they set up our phone number as how the number is registered with Xfinity’s Network settings prior to shipment of our device and they don’t integrate with current iOS system updates since the update around iOS 13. We have xfinity for personal, home and business. They are about to lose a long standing 10 year customer at $870. Telling me to contact customer support is laughable. It isn’t the watch! It’s not ANY of my settings. It’s not my [Edited: "Language"] voicemail. A reset will only TEMPORARILY fix it. Find the [Edited: "Language"] solution Xfinity!
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user_da43f6
Visitor
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5 Messages
2 years ago
Xfinity, respond to this problem without giving us a phone number to tech support. IT DOESNT WORK. Fix the your network issue now, or tell people to switch providers. You have wasted all our time for years now.
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user_da43f6
Visitor
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5 Messages
2 years ago
I have an Iwatch I have to keep disconnecting service to every 15 days, or else my phone won’t receive calls. But when I try to cancel the service, your “techs” say they cancel it, but it is restored in 15 days every time. You have a major problem here and you don’t seem to care. My Iwatch is useless with your service, because it stops me from getting incoming calls with your network. DO NOT USE XFINITY SERVICE if you hope to use an Iwatch as well. They will tell you for hours how to reset network, reset phone, turn off on and off, but none of it works. Horrible customer service!
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user_a37dcf
Visitor
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1 Message
2 years ago
I have been having the same exact issue!! In fact, I thought it was my phone and I upgraded my phone. All was well for awhile and now it has started up again. I have done factory and network resets. This is ridiculous and about to switch to a new carrier. I miss important phone calls and I can’t continue to have this happen.
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user_3d8dfd
Visitor
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1 Message
2 years ago
this is a huge relief knowing that im not the only one dealing with this constant issue, I switched over and bought the iphone 13 pro max in march of this year and it has been 8 different times that i know of that I wasn't to get phone calls. I been talked to customer service and technical support, i have been to the store several times and it seems to always be temp fixes because the problem is still happening and no one has answers. Now I see it's others having the same problem I clearly see its the network and will be switching my number back to another one because saving a couple of dollars has caused so much stress and hassle since I switch to xfinity mobile.
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user_f11dae
Visitor
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2 Messages
2 years ago
My husband and I are having the same issues with our phones! Have done all the fixes from technical support (hours on the phone), remove the SIM card and reset network settings, multiple times and it only works for awhile! We have missed so many important calls with our elderly parents in the hospital. So frustrating...going to pay off our phones and change back to Verizon.
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user_6a4f1a
Visitor
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3 Messages
2 years ago
I’m having the same issues as well. Calls are dropping and going straight to the voicemail. I just got off the phone with a tier 2 specialist and he told me I needed a 5G phone, but I see people in this thread got a new phone and is still having the same issues. I’m going to a new carrier. I’m over it. I hate when I’m in a middle of a call my phone call drops. It’s ridiculous. I think we need to figure out how to do a class action lawsuit since this is a ongoing problem with them.
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