Adding more than 5 lines to Xfinity Mobile Account (continue)

I found this out when trying to add an Apple Watch as a fifth line. I was told 10 lines also when signing up for new mobile service. This is probably why I cannot activate my Apple Watch7!

Hey there, thank you so much for taking the time to reach out to us today. I know how important it is having everyone covered on one plan, and what an awesome gift for your daughter. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media and we do recommend reaching out to our experts to investigate your options to adding an additional line. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://comca.st/3dl6rKa. 

I've been trying to add a line for months with no results. Have done the online chat, called the 800 number, and went into the store, multiple times. No employee seems to have any idea what the magic requirements are for going beyond 5 lines. They all essentially tell me to keep waiting, and supposedly at some point their "system" will reevaluate my credit and allow me to add lines.

For reference, I have been with Xfinity Mobile since the first few months they launched. I have been with Xfinity/Comcast for almost a decade. I have never missed a payment, and have a credit score hovering around 825. So what possible criteria could be holding me back from adding a 6th line? 

All the reps I speak with seem nice, but nobody really has a clue to how this works. I am curious to see if anyone signing up for new accounts are actually approved for more than 5 lines. I have yet to hear about any old customers getting 6+. It might not actually even exist.

I'm sorry but this is deceptive marketing and fraudulent.  We left our previous provider based on what your reps sold us and shown on your webpage.    They say it is based on our credit but they can't provide any information.  Give us a credit number to add a 6th line. Additionally, where does it say anything about the length of time we need to be customers?  

Per Xfinity 

Xfinity Mobile Pricing, Eligibility, & Plan Details

Xfinity Mobile Pricing, Eligibility, & Plan Details
Up to 10 lines includeda

Each Xfinity Mobile customer may get a maximum of 10 lines, whether that's on a phone, a watch, or a tablet. Based on the results of your credit check, you may be eligible for fewer.

I am experiencing the same issue.  I talked with a rep in the U.S. (Florida) who said no problem and added the sixth line, however when the confirmation came through it was only for five.  I have not been able to reach a fluent English representative since... but I won't be activating the sim cards or making the switch without the 6th line.  I too see up to 10 lines being advertised and "calculated" savings for enticing the switch.  I have been a comcast/xfinity tripple play customer since 2002.  I have had 6 lines of Verizon mobile since 2006.  I don't have any credit issues...this is weird.

This is absolutely false advertising. Xfinity customer for 10 years, Xfinity mobile since 2019 with no missed payments on either. Credit score over 800. And being told I cannot add a 6th line. I’ve been on the phone for hours and the reps have no clue why. The magical system tells them they can’t and that’s it, there’s no way to solve it. It’s ridiculous! And it’s false advertising! I plan to report this to whatever agencies I possibly can if it isn’t resolved. 

I am also having issues. I have called many times and went into a store but get different answers each time. I just need 1 more line and I can’t get it. My credit score is 850, I have never missed a payment with Xfinity, I have had Xfinity  mobile for 3 years and my internet/tv with Xfinity for 8 years, and I am a a platinum rewards member but they still won’t give me just 1 additional line. I have given up after spending hours trying to get an answer on this. 

misery loves company.  same boat as all of you.  got 5 lines and want to add apple watch.  At the time I spoke with the sales rep and said 5 lines and watch--no problem and no indication that as a new mobile customer there was a five line limitation for "at least 2 monthly cycles to establish"credit" with xfinity mobile. I could have easily split my account into 3 lines and 2 lines as I have other family members on my account.

I too have been with Xfinity since 1984; high credit rating, auto pay yada yada

the service people are literally reading from a script and there is NO ONE YOU CAN TALK TO, to plead your case .

I am now in the process of porting my wife over to Consumer Cellular to "free up a line"  I'll let you know if it works.  what's funny is you don't need a try cell phone number to activate your watch.  Watch pairs with and activates with the phone.  I am assuming that dropping a line allows another device to be added.

Very frustrating to say the least

I just moved my three lines to Xfinity from ATT and got two apple watches for the husband and our teenager. I think they are so cool. Well I went to buy one today and I get a message saying I am limited to five lines. I have excellent credit, buy the highest tier internet and our cable has every single channel including premiums. I talked to a bunch of Xfinity reps today, and it seems that no one can increase the five line limit so I’m going to back to AT&T tomorrow. It’s not even like I’m going to die if I don’t get an Apple Watch but if I want more lines, I want to be able to get more lines PERIOD! This is total garbage.

We have been with Comcast for 30 years. Pay well over $300/month for home services.   Have perfect credit.  Moved 5 of our 8 lines to xfinity.  Can’t move the other 3 lines.  Going back to Verizon if I don’t get the extra lines that they advertise.