U

Visitor

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1 Message

Tue, Dec 28, 2021 5:36 PM

Activation not working - new SIM Card???

My wifes phone is stuck in activation for 5 days now and they are saying up to 72 hours more. This is not doable, can we bring the phone to a store and get a new SIM card and a new phone number and get this brand new phone activated or not?

Official Employee

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799 Messages

6分前

Hi, @user_3d54df. I know it's been a few days since you posted this. Were you able to get assistance either from our phone support or your local Xfinity store? 

Visitor

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7 Messages

11日前

Tier 1 agents either on chat or call wouldn't help at all. They all made me repeat the same thing on and on from the beginning and transferred me to someone at Tier 2, the advanced team(?). Tier 2 couldn't do anything better and ended up saying to wait another 25 minutes, 50 minutes, 4-5 hours, 24 hours, 48 hours, and 72 hours max. I would call, not get on chat, ask Tier 2 right off the bat, so they elevate the issue to Tier 3. For whatever reason, Tier 3 is not directly available for customers. At least, that's what a manager-level customer rep said.

9 DAYS of HELL with over 2 DOZEN AGENTS for ACTIVATION

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