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Visitor

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3 Messages

Fri, Jul 30, 2021 6:46 PM

Activate Apple Watch

Been trying for a month. Everything I can do at my end has been done. 

Complete run around at 800 number. 

Responses

Official Employee

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217 Messages

2 m ago

Hi, @user_98a6d5. I appreciate your time trying to get your watch activated. Our phone agents are the only ones who can make those types of changes and I recommend to keep trying to call if activating online won't work.

Visitor

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3 Messages

2 m ago

The lady yesterday said they got an error message and she wrote up a ticket. Said 24-48 hours, we will see. Not sure if I will be notified of progress or not.

48 hours is tomorrow at noon!  :) ( Monday )

Official Employee

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20 Messages

Since we're still within that 48 hour window, you can either wait for their call, or call in and ask if there has been any progress on your ticket. You can also ask for the ticket number since it would be attached to your account and if you don't get called back tomorrow, then we can look into next steps. Having that ticket number will be helpful if there is no contact. If you need the Xfinity Mobile teams direct number, it's 1 (888) 936-4968.

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Visitor

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3 Messages

I sent an email to an executive and he got someone on it. Took 5 minutes with their assistance. 

Had to go through 3 months of billing before I was eligible. 

They did a soft credit check , within 5 mins and another 10 to pair my watch. All done. 

They could not understand why I was never told that. 

I guess with no credit check you can only have 2 lines at first 🤦‍♂️

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