Xfinity Unauthorized Charge to my Debit Card

Impossible to get in touch with an agent to resolve a simple matter. I called and spoke to over 15 agents. They lied, place me on unnecessary holds, disconnect call or simply blind transfer me. They make it impossible to speak to their managers. The amount $1320.40 was taken from my bank account due to a cell phone I never received. Tracking shows the phone is lost from FEDEX facility on Xfinity side since JUL2026. From JUL matter was resolved so I thought, as of OCT1 my account was debited $1320.40. This matter caused my bank account to go into the negative balance and preventing me from paying my other bills, eating or getting gas. I spoke to my bank and advised to talk to Comcast Xfinity. 

Technically this is fraud as this amount was not authorized by me. The Lost Cell phone I NEVER received and confirmed by FEDEX as lost have nothing top do with me. Xfinity has caused a major issue in my life with this simple matter. I just need someone from corporate to understand their brand is heading in the wrong direction. I was a loyal member for over 20 years, unfortunately this fraud issue or glitch not being resolved makes me is unfortunate.