Visitor

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3 Messages

Thursday, February 12th, 2026 10:35 PM

Xfinity technician Nick

I like to make another survey to appreciate Nick for helping me and my daughter out and fixing my Wi-Fi because I needed it for my schooling. 
he was so nice and really helpful 

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Official Employee

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2.5K Messages

5 hours ago

That is awesome to hear. I will be very happy to share that feedback with the proper channels. Was that experience at a Xfinity service center or with an agent on the phone or online?

Visitor

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3 Messages

@XfinityJohnG​ 

no he came to my house and he transferred my service to my new address

Official Employee

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2.5K Messages

Okay, thank you very much for that clarification. I can definitely get that feedback shared from our end. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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