Visitor
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1 Message
Xfinity support
I recently transferred over from Verizon to Xfinity at the Xfinity store on Centerton Rd. in Mt Laurel. I was helped on different occasions by Keith [Edited: "Personal Information"] and Zoey [Edited: "Personal Information"]. These employees went above and beyond to help me and make my experience a positive one. They helped make the whole process, which included helping my daughter who is out of state, go smoothly. I wanted to let you know that you have very knowledgeable and friendly employees working for you. Thank you.
XfinityAmira
Official Employee
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5.1K Messages
27 days ago
Thank you for recognizing Keith and Zoey! We’re lucky to have them on our team. Your feedback will make their day. Thanks for choosing Xfinity.
Amira - Comcast Philadelphia
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user_bl1f7e
Visitor
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1 Message
12 hours ago
Subject: Urgent Escalation – Massive Spam/Phishing Attack and Failure to Resolve Email Issue
I am requesting immediate escalation to Xfinity Corporate/Executive Customer Relations regarding a serious and ongoing issue with my Comcast.net email account.
Over the past three days, I have received approximately 2,000 spam/phishing emails, including more than 1,000 in a single day. This volume is excessive, disruptive, and raises serious concerns about the security and usability of my email account.
I have contacted Comcast/Xfinity customer support multiple times seeking assistance and a resolution. I was directed to various websites to complete forms, including spa.comcast.net, and complied with those instructions in good faith.
During one call, a representative assured me he would assist, create a support ticket, and arrange for someone from second-tier support to call me back. A representative subsequently contacted me, but stated that there was nothing she could do to stop the emails. I suggested migrating my account to Yahoo as a possible solution, but she said that could not be done. She then abruptly disconnected the call without offering an alternative, a meaningful explanation, or any resolution.
I find this response unacceptable, particularly after repeated attempts to obtain help and following the steps your representatives instructed me to take.
I am requesting that this matter be escalated to a team with the technical expertise and authority to investigate the sudden, extreme volume of spam/phishing emails, determine what mitigation options are available, and provide a concrete plan to address the issue.
Please review my previous support contacts and tickets, confirm the appropriate escalation, and provide a written response explaining what actions will be taken. I expect a meaningful resolution, not another referral to websites or support channels that have already failed to help.
Thank you for your prompt attention to this serious matter.
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