Xfinity Loyalty & Retention Department

Quang Phan

To: Xfinity Loyalty & Retention Department

Subject: Request for Complimentary Equipment Upgrade / Fee Waiver for Long-Term Loyal Customer

Dear Xfinity Retention Team,

I am writing to formally request a waiver for the monthly internet equipment rental fee. I have been a loyal Xfinity customer for 30  years, and during this time, I have used my own personal modem and router to avoid extra costs. 

However, technology has changed, and I now require an upgrade to my home network setup to match the speeds and reliability of my plan. It is highly disappointing that Xfinity penalizes long-term customers by charging them a recurring monthly rental fee for a wireless gateway, while simultaneously offering free equipment, unlimited data, and steep promotional discounts to brand-new sign-ups. 

As a dedicated subscriber who has consistently paid my bills on time, I am asking Xfinity to provide me with a complimentary Xfinity gateway with a permanent 100% fee waiver to match the value given to new customers. 

If Xfinity cannot accommodate this request for a loyal customer, I will have no choice but to explore competing internet providers in my area who offer free equipment and better promotional pricing to get my business. 

I look forward to your prompt response and a fair resolution to keep me as an Xfinity customer.

Sincerely,