Xfinity is a big [Edited] scam…..

I’ve been in the state of Vermont for almost one month in a few days! I went and got internet service the day after I got here. When I signed up 2 things happened! Mind you let me mention I’m on a fixed income but with a special needs child I need the internet. I go in the store on Williston Rd, Williston Vt! I sign up for the $80 package for new customers an I am told if I use auto pay that I my bill would be reduced $10 down to $70! No one said the autopay had to be done through checking account! I’m from nyc AUTO PAY IS AUTO PAY! I also saw that they had mobile service and I was told that I had to wait 6 months by some [Edited: "Inflammatory"] worker to open up a phone line. All untrue!!!! 

fast forward I finally say I need a new phone so let me go through XFINITY being that I already have internet service with them. They tell me it takes 24-48 hours for the order to be processed, and shipped! That was on Monday June 1, 2026! I am still waiting for a shipping update. After calling today they tell me my review is still waiting to be approved (mind you I paid the required down payment and they ran my social) what review? Why wasn’t I informed of said review when I made my purchase! I’m leaving to go out to town and probably won’t even be here to receive the phone! Anything after this afternoon I’ll probably be canceling tm order, as well as looking for another internet service provider! I can just see this relationship isn’t going to work 0/10 for customer service experience. 0/10 for the lack of transparency and false information with the customer. 0/10 for everyone knowing nothing about their job, or having answers for me! No one is on th same page and everyone doesn’t know when you ask….: I’m sick of yall and I’ve only been here 1 month…… STOP SCAMMING THE PEOPLE! STOP LYING TO THE PEOPLE! STOP THE FALSE ADVERTISEMENT, and then penalizing customers for yall short coming. Hate is a strong word but it’s just about that with yall

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