Xfinity derives - Internet

I had a great experience with a representative by the name of Krizha today. I spoke with a rep in August regarding my seasonal hold request and unfortunately I did not inquire on his name. He assured me that the request would be put in place. This did not happen. I then spoke with a rep by the name of Peter in September regarding the previous seasonal hold request and he also assured me that he would fix the error and place another seasonal hold for September and at that time told me that my account would reflex the credit amount of $8 for each month on my account on the 23rd of September which I did not find. I received a call today from rep who did not find my calls for the request of the seasonal hold for either August or September. He then transferred me to Krizha. She helped me from the moment we spoke. She reached out to the initial appropriate team to resolve my issue regarding the misunderstanding with the previous reps. After speaking with them and they informed her due to no record of my calls both in August and September they could not resolve my issue regarding the seasonal hold request. Krizha reached out to her supervisor due to the fact that my Xfinity services had been disconnected August 1st and no activity showed of use. I appreciate Krizha going the extra mile to insure I would received the services I needed for my issue. She assisted with updating my address, providing discounts that applied to my account and insuring me everything was taken care of. I was also able to see this reflected on my account while speaking with her. The same thing the previous reps insured me but did not fulfill. I am grateful for the help I received during this difficult move. Krizha was a great help. I thank you for all the time and patience she provided during our interactions. Great representation of Xfinity services.