Xfinity Customer service

user_f2t0sv, Hi, there! Thank you so much for taking the time to share this feedback. We truly appreciate it. I’m really glad to hear that Antonio and the Sacramento Midtown team made your visit fast, friendly, and easy. Experiences like that are exactly what we aim for, and I’ll be sure to pass along your kind words so Antonio receives the recognition he deserves. I’m also sorry to hear that your phone experience didn’t feel as positive. Your honesty is important, and feedback like this helps us identify opportunities to improve so we can deliver the same level of transparency and care across all channels. Thank you again for sharing your experience. It means a lot, and we’re grateful you chose Xfinity. To ensure your feedback is shared with the appropriate team, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.