Why have a chat option?

Why have any online customer service? I tried to update my plans; I got some worthless streaming router sent to me. It's 2025; most people have a Smart TV, but online it said that I need this equipment. I went to the online chat, and, well, after 10 minutes of arguing with AI, a "live" agent came on to say he would help me. After 20 minutes of him just asking, "Are we connected?" and then saying, "Thank you," I figured Konal in Bangladesh had no real solutions. I think his job is to wait people out until they disconnect. So now I have this router that I guess I am going to have to drive an hour from home and return to a store, just so they can try and sell me a cell plan, which I will have to say no to about 5 times before leaving. This monopoly NBC has of this stuff is just ridiculous. I wish the federal government would make NBC break up and sell the Xfinity side of the mega-corp.

Responses

XfinityJorge

Official Employee

•

2.3K Messages

15 days ago

user_2lhv3j Hey there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are sorry to hear about the trouble you have experienced trying to get the assistance you need to change your plan and we are here to find the best deal for you today. You came to the right place for help and we are looking forward to working with you. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

0

Customer Service

user_2lhv3j

Why have a chat option?

XfinityJorge

New to the Community?