Hey there, @user_6912cc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your TV box, and the access. That error typically is due to a communication error on our end, have you attempted any troubleshooting steps? You can find some great steps here to troubleshoot that specific error. I would also recommend to check if there is an area wide interruption because that could also create the communication errors. You can find our status map here to confirm if there is any area wide concern. Please let us know if you have any other questions/concerns, we are happy to help.
XfinityAdrienne
Official Employee
•
1.4K Messages
2 days ago
Hey there, @user_6912cc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your TV box, and the access. That error typically is due to a communication error on our end, have you attempted any troubleshooting steps? You can find some great steps here to troubleshoot that specific error. I would also recommend to check if there is an area wide interruption because that could also create the communication errors. You can find our status map here to confirm if there is any area wide concern. Please let us know if you have any other questions/concerns, we are happy to help.
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