Top tier customer service

I am writing to share my "kudos" for Anna in the Billing Department, who assisted me today.

Dealing with billing accounts can often be a complex and frustrating process, but Anna made it remarkably seamless. She was professional, empathetic, and took the time to ensure all my questions were answered without making me feel rushed. It is rare to encounter such a high level of patient and clear communication.

Employees like Anna are the reason I remain a loyal customer. Please ensure this feedback is shared with her and her direct supervisor, as her hard work and excellent attitude did not go unnoticed.