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The worst service ever
I've been trying to get Xfinity service at my home for about a month now. I had someone come out and they identified that the line had been cut to my home and I needed to run a temporary line and install a new outlet into my home. I then had two appointments scheduled through Xfinity assistant where no one showed up. Finally someone showed up last night. My appointment was supposed to be between 3:00 and 5:00 p.m. and they didn't show up until after 6:00 p.m. and they didn't leave until 8:00 p.m. they did not bring enough coax and we're unable to run the line to the existing hole through my wall. The technician threw a fit and said that he had to drill a new hole. I told him that my home was Adobe and I did not want him to be drilling any new holes in my walls. He also tracked mud all throughout my house on my deck and on my roof. I have a TPO roof and it is supposed to stay clean. After he left I had to spend about an hour spraying off my, vacuuming my floors, and scrubbing the rug that he tracked mud all over. He ended up leaving and I still do not have service. I then tried using the Xfinity assistance to reschedule the appointment. They transferred me to a live agent and said that they would schedule it for tomorrow Friday from 10:00 a.m. to noon. But they scheduled it on Saturday instead. Saturday will not work because I will not be home. I need someone to come out today Friday June 26th and run a line to my home. It has been a month now and I have had no internet service. I need this for my job.


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