Visitor
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1 Message
Thank You Wade
Yesterday July 30th, 2026 your rep Wade was so helpful. I am writing here because my neighbor who I was helping set up service is retired, and can't do Wade's feedback form he sent via mobile link.
Rep is "Wade from Egypt" by the way- and I have no last name but please make sure this writeup goes to his files thank you. Wade walked us through a complete connection for both wireless modem and phone. He was patient as I interacted with retiree, and we updated/changed/affirmed/ and troublehot various services. This took an hour and Wade is a saint - thank you.
XfinityMonica
Official Employee
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129 Messages
26 minutes ago
Thank you for taking the time to share this experience with us. I would love to make sure Wade is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.
Thank you.
To send a direct message, please follow the instructions below:
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Click the 'Direct Message' icon in the top right-hand corner
Click the 'New Message' icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line
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