1 Message
Technician
I had a problem with my internet, so I called for service. One of the Comcast technicians, named Nodar [Edited: "Personal Information"], came immediately. My internet connection was fixed after having issues. Thank you, Nodar, for your great service. I really appreciate it.
XfinityThomasC
Official Employee
•
2.4K Messages
3 days ago
Hello, @user_tfvw2n
Thank you for the feedback on your experience with our expert technician, Nodar! We would love to hear more about your experience and to make sure he gets the accolades he deserves. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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