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user_9963bf
1st Topic

Visitor

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2 Messages

Wednesday, April 19th, 2023 7:48 PM

Closed

Tech support

Had an appointment at 3pm but someone cancelled. The gentlemen called me around 1pm and said he could be here in 15 minutes. He replaced all the coax cable fitting and was very helpful he needs a raise for going above and beyond 

Question

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Updated 

2 years ago

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XfinityMadinah

Official Employee

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119 Messages

2 years ago

Hi There

 

We love that you had a great experience! Recognizing our teammates is our favorite thing to do. Can you please send us a DM with your name and address, so we can get more information to make sure the technician receives your compliment? -Madinah 

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user_9963bf

Visitor

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2 Messages

@XfinityMadinah​ how do I do that exactly 

2 years ago

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XfinityMadinah

Official Employee

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119 Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Let me know if you have any questions

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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EG

Expert

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107.6K Messages

Looks familiar........

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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EG

Expert

 • 

107.6K Messages

2 years ago

@user_9963bf 

To send a direct message (private message);

Click "Sign In" if necessary.
 
Click the "Direct Message" icon  in the upper right corner or https://forums.xfinity.com/direct-messaging  
 
Click the "New message" (pencil and paper) icon.
 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
An "Xfinity Support" graphic replaces the "To:" line.
 
Type your message in the text area near the bottom of the window.
 
Press Enter to send it.

[Permission from and credit given to BruceW].

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