Visitor
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1 Message
Survey for recent help
Want to give a huge thankyou yo manpreet they were the nicest, agent, they were very understanding and helpful and patient with me. Didn't end the chat or get rude or anything. It helped me with getting my bill. Do they change once I moved as well as explain that I had a previous balance that I didn't know about from what I called other agents or messaged? When I transferred services, I've been a customer for over 8 years. And just barely moved and I just really appreciate them for helping me and just want to get a survey for them. So they can get good feedback.
XfinityAmira
Official Employee
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4.8K Messages
7 hours ago
Hi user_vhqghq! Thanks for taking the time to leave this wonderful feedback on our Xfinity Forum. We truly appreciate you being a long-time customer with us, and please know my team is always here to support you with your service needs. I would love to get this feedback passed along to the agent and also ensure we address all your questions.
I see you mentioned a billing concern with the transfer. Just to make sure, are you asking if the remaining balance on the old account will transfer to the new account, as well as be listed on the first billing statement for the new address?
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