user_mbc10's profile

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7 Messages

11/15/2026 1:44 PM

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I have a Samsung Frame TV.  Had Xfinity last night, but this morning I get this error.  Signed off, deleted the Xfinity app, unplugged both the TV, from the power source several times now, and everytime I get the same error message.  What else can I do, or what can you do from your end?  Will Ai recieve a credit on my bill for the problems I have been dealing with since Nov 6th, with your new release?

Thank you

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Official Employee

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3.6K Messages

4 hours ago

 

user_mbc10 Thank you for reaching out. Have you tried unplugging your modem for about 20-seconds and then plugging it back in to see if the app works correctly after that? In regard to your credit question, we are not issuing credit adjustments, as we generally only use credits when your services are completely out due to an interruption of service in the area.

 

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