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I have a Samsung Frame TV. Had Xfinity last night, but this morning I get this error. Signed off, deleted the Xfinity app, unplugged both the TV, from the power source several times now, and everytime I get the same error message. What else can I do, or what can you do from your end? Will Ai recieve a credit on my bill for the problems I have been dealing with since Nov 6th, with your new release?

Thank you

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XfinityBenjaminM

Official Employee

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3.6K Messages

4 hours ago

user_mbc10 Thank you for reaching out. Have you tried unplugging your modem for about 20-seconds and then plugging it back in to see if the app works correctly after that? In regard to your credit question, we are not issuing credit adjustments, as we generally only use credits when your services are completely out due to an interruption of service in the area.

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user_mbc10

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7 Messages

Yes, I have unplugged my modem, it works now, thank you. Any word on when the “favorites, scrolling, record, scheduled, and recorded, and the fast forward options will be corrected? Will all of these be corrected prior to Thanksgiving at the latter of November?

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4 hours ago

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XfinityBenjaminM

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