Send praise to chat agent / app didn’t let me

Hi! The Xfinity app didn’t let me fill out a survey for a customer service rep after my chat with them. Where can I submity praise so this rep and his team know what an excellent job he is doing? His name is Usman and he went above and beyond to help me in the most attentive, thoughtful, and kind way imaginable.

Responses

XfinityMadinah

Official Employee

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146 Messages

2 days ago

Thank you for sharing your positive experience with us! We would love to make sure Usman is recognized.
Can you please send us a [DM OR PM] using the below link with your name and address, so we can make sure the correct associate receives your compliment? –

https://xfinitychat.sprinklr.com

Madinah - Comcast Philadelphia

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A

asinnottlinden

Visitor

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2 Messages

Thank you but when I click the link it says it is no longer valid. Can you provide a new link or another way?

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2 days ago

0

XfinityMadinah

Official Employee

•

146 Messages

https://xfinitychat.sprinklr.com

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

0

Xfinity Compliments

asinnottlinden

Send praise to chat agent / app didn’t let me

XfinityMadinah

asinnottlinden

XfinityMadinah

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