Visitor
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2 Messages
Sam the terminator was amazing
to whom it may concern,
Sam is an outstanding employee! I spent over an hour on the phone with him working to resolve an issue with my internet service. At first, I honestly wondered if I was speaking with an AI because of his voice, but I quickly realized I was speaking with a real person based on the thoughtful questions he asked and the excellent assistance he provided.
Throughout the entire call, Sam was incredibly friendly, patient, professional, and helpful. He went above and beyond to do everything within his ability to resolve my issue. He explained everything clearly, made sure I understood the process, and remained polite and pleasant throughout our conversation.
Toward the end of the call, I mentioned that he sounded like an AI, and we shared a good laugh about it! It was a lighthearted moment that made an already positive experience even better.
Sam is a true asset to your team. His professionalism, patience, communication skills, and genuine commitment to helping customers are exceptional. Employees like Sam make a real difference, and he deserves to be recognized for the outstanding service he provides. Thank you, Sam, for such a wonderful customer service experience!
Sincerely,
[Edited: "Personal Information"]
Happy customer
XfinityMarshante
Official Employee
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1.5K Messages
11 hours ago
Hello @Mvp2222, thank you for taking the time to leave a post. Thank you so much for taking the time to share such wonderful feedback about Sam! We’re thrilled to hear that he was friendly, patient, and thorough while helping with your internet concerns. It sounds like he truly made a positive impression, and we’d love to gather a little more information so we can make sure Sam is properly acknowledged for the exceptional service he provided. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
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