user_elarpj Thank you for stopping in to share your experience, we would be happy to help with that. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
XfinityAmandaB
Official Employee
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2K Messages
25 days ago
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EG
Expert
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109.4K Messages
24 days ago
Moved here to the Xfinity Compliments Section.
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