Visitor
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3 Messages
Returns
I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to return the only item I have so I’m confused
user_05nat7
Visitor
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3 Messages
6 hours ago
I am a single mother of two kids. I do not make enough to pay all my bills and this bill is almost $200 and all I do is use Wi-Fi. Why is it so expensive
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XfinityAmira
Official Employee
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4.8K Messages
5 hours ago
Hi user_05nat7! Thanks for taking the time to reach out on our Xfinity Forum regarding this equipment/billing concern. My team is here to support you! So that we can further look into and assist you with these concerns, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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