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Wednesday, April 3rd, 2024 12:16 AM

Positive Experience

I had a very positive live chat experience today where the agent, Vaishali, helped me set up a new device and take advantage of the latest deals. She was also wonderful to chat with while waiting for the setup. I fully intended to leave a positive 10/10 rating at the end of the live chat, but my Xfinity app glitched after I ended the conversation, and I didn't have the chance to leave a rating. I would appreciate it if you could please pass on my compliment, and I hope this will serve as a positive rating for her. Thanks.

Official Employee

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87 Messages

19 days ago

Dear Toan 
Thank you for sharing your positive experience with Vaishali
Recognizing our employees with special shoutouts is our favorite thing to do. We've shared your compliment with Vaishili and their leadership. 
We always want you to have the best experience possible. Thank you for being an Xfinity customer. 
Kind Regards,  
Madinah Xfinity Philadelphia 

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