Visitor

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1 Message

Thursday, August 20th, 2026 12:31 PM

Outstanding Customer Service

I want to submit feedback on excellent customer service I received from Justin in the Derby Connecticut store. Took time with me and my lovely mother getting her set up on her new plan., walked us through every option and helped us best to select option  Justin was very patient thorough and understanding and even took time on his day off to follow up to make sure we were getting set up. Justin took time to answer all of our questions explaining the products/services. All well-being friendly, and personable (and a few laughs at a name mix up) The whole team at the Derby store was amazing, including the supervisor on duty that day (8/15) but Justin really went above and beyond, and I truly appreciate the dedicated service, knowledge, and care. 

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Official Employee

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132 Messages

46 minutes ago

Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Justin and his leaders. Thank you for choosing Xfinity!

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