Visitor
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1 Message
Outstanding Customer Service Rep
Please accept my sincere gratitude to outstanding customer service representative, Paul Tangan, for helping me reset my Internet connection and change payment method. Paul was VERY patient with me and gave me clear instructions on how to use my phone to navigate Xfinity website. My phone connection was not good and I hate to use my phone to conduct business (prefer computer). That is why I really appreciate his expertise, directions, resourcefulness and PATIENCE. He assured me that he would stay with me on the phone until my problems were solved. Paul brought me out of the panic of losing Internet connection for my job. His technical trouble shooting skills translated into emotional support to customers. Thank you very much, Paul Tangan!
XfinityMonica
Official Employee
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112 Messages
7 hours ago
Thank you for taking the time to share this experience with us. I would love to make sure Paul is recognized. Would you mind sending me a direct message with either your address or account number? This will help me pull up the account and ensure feedback is provided to the correct person and their leadership.
Thank you.
To send a direct message, please follow the instructions below:
Sign In (if necessary)
Click the 'Direct Message' icon in the top right-hand corner
Click the 'New Message' icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press 'Enter' to send your message
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