Hello user_di1vku, thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums! When you say the internet is going out, what is happening specifically? Is the modem resetting and kicking off all devices? Or is this only affecting certain ones in the home? Have you done any self-troubleshooting? If so, what have you done? We have an amazing resource here on the forums that goes over everything from speed to signal levels that I'm sure will help.
XfinityAlfonso
Official Employee
•
2.7K Messages
3 hours ago
Hello user_di1vku, thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums! When you say the internet is going out, what is happening specifically? Is the modem resetting and kicking off all devices? Or is this only affecting certain ones in the home? Have you done any self-troubleshooting? If so, what have you done? We have an amazing resource here on the forums that goes over everything from speed to signal levels that I'm sure will help.
ANSWERED: Tips For Troubleshooting Your Xfinity Internet Connection
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