Nick was Awesome [Edited]

I just spent a half an hour between chat and automated phone trees trying to reach a human who could help me with a quick fix to service order I had made. 
The AI system failed to understand my query again and again. It was exhausting and completely debilitating to morale.

i finally reached a human csr Nick and he was awesome he went above and beyond to assist me. Your humans are great your robot [Edited: "Language"].